Customer Web Portal
Development of the company Web Portal which allows clients to add, change, and maintain computer equipment warranties for all technology equipment. Allows clients to request support and inquire on all services, warranties, and contracts. EIS supplied resources for the project that included 5 developers for all APIs for front and back end functions, UI UX functionality and the Agile Scrum Master to complete this project from inception, execution and successful launch.
EIS also developed the AZURE high availability environment to house all code for the portal in Development and Production stages. EIS also developed and implemented the ability to failover in separate AZURE regions to avoid any downtime for the site.
Integrated Phone and Application Call Off System
Developed company Call-Off System which was design using multiple technology products. – System allows employees to call in when they will not be coming into work that day. Cloud based phone system integrates with SharePoint. The system determines the routing of the call based on employee number and division. The system then accepts the options for the caller to indicate one or multi-day absences, bereavement, being late, holiday considerations, and routes to a designated line manager for scheduling and decision purposes. The system also initiates generating and emails to the proper management. System takes the phone call and triggers workflows to perform automatic updates to the KRONOS Time and Attendance system. System is provided in several divisions of the company to eliminate the paper and manual effort required for employees calling off sick
User Driven Design and Order Real Time
Web portal allows user to upload complicated designs, color palettes, and be able to incorporate customer design logos, pictures, and drawings that can be etched on shirts, banners, emblems, window or wall clings, decals, vinyl products. The site is tailored to allow users/distributors to run their own business for any printed collateral. EIS developed the system to understand web requests for any type of order – new, old, inquiry, change, and direct the order through the proper process to initiate, gather data, and respond to the request in the most efficient manner. The ORDER Director initiated new orders to be entered, updates ERP System (GREAT PLAINS) with inventory, shipping, and start product production if needed. This was a system that started and completed orders instantly through the web portal with complete end to end services from the web portal.
Customer Web Portal for Contract and Asset Coverage – Downloadable APP
Developed Mobile application to add, delete maintain, and modify all aspects of a client insurance policy. Application developed for all mobile devices (Apple, Android). Made available on the Playstore and Apple store through download. The Application allows entry for multiple functions on the mobile app including verification of covered assets, updating policy information, adding or deleting assets covered in real time.
New Business start up
New Business – performed all set up and implementation of all business technology to start a new business. Purchased and Implemented Hardware, Servers, Computers, Software Applications, Email, and CRM Products. Implemented Microsoft products in a Hybrid environment with complete integration for all Microsoft and 3rd party products. Developed E-Commerce fully integrated Website with SHOPIFY that is used as the primary access and order taking tool for the company.